luck88 Privacy Policy

1.Personal Data We Collect

1.1 luck88 collects personal data through several channels, including account registration, identity verification, payment transactions, customer support interactions, and your general use of the platform. The categories of personal data we collect are set out below.

1.2 luck88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is submitted as part of standard KYC identity documents.

1.3 Where you choose not to provide certain personal data that is marked as mandatory during registration or KYC, we may be unable to provide all or part of the luck88 service to you, including processing withdrawal requests.

2.How We Use Your Personal Data

2.1 luck88 uses the personal data we collect for the following specific purposes, each underpinned by a legitimate legal basis:

• Account Management: To create, maintain, and administer your luck88 player account, including processing your registration and managing your preferences.
• Identity & Age Verification (KYC): To verify that you are who you say you are and that you meet the minimum age requirement of 21 years before withdrawals are processed or where triggered by our compliance procedures.
• Transaction Processing: To process deposits and withdrawals in BDT via supported payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support service available in Bangladesh Standard Time (BST, UTC+6).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities on the platform.
• Responsible Gaming: To monitor gaming behaviour and intervene where patterns suggest a player may be at risk, and to administer self-exclusion and deposit limit requests.
• Legal & Regulatory Compliance: To meet our obligations under applicable laws and to retain records as required by relevant record-keeping requirements.
• Platform Improvement: To analyse aggregated usage data, understand how players interact with luck88, and improve the design, performance, and features of the platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted under applicable rules. You may opt out of marketing communications at any time through your account settings.

2.2 luck88 will not use your personal data for any purpose that is incompatible with the purposes set out above without first obtaining your explicit consent.

3.Sharing Your Personal Data

3.1 luck88 does not sell or rent your personal data to third parties. We may, however, share your data with trusted third parties who assist us in operating the platform and delivering our services, in each case subject to strict data processing agreements:

• Payment Processors: We share relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical identifiers (such as anonymised player IDs) to deliver game content and maintain game integrity. These providers do not receive your full personal profile.
• Identity Verification Services: KYC documents may be processed by third-party identity verification partners who are contractually bound to handle your data securely and to use it only for verification purposes.
• IT Infrastructure & Security Providers: Cloud hosting, server infrastructure, and cybersecurity service providers who support the technical operation of the platform.
• Legal & Regulatory Authorities: Where required by applicable law or by a valid order from a competent authority, we may disclose personal data to law enforcement, regulatory bodies, or courts.

3.2 All third-party service providers with whom luck88 shares personal data are required to maintain appropriate security standards and to process data only in accordance with our instructions and for the specific purposes for which it was shared.

4.Cookies & Tracking Technologies

4.1 luck88 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services.

4.2 The following types of cookies may be set when you visit luck88.im:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session, storing your language and display preferences, and enabling secure transactions. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with the platform — such as pages visited, session duration, and navigation patterns. This data is used solely to improve platform performance.
• Preference Cookies: Store your account settings and display preferences so that they are remembered across sessions, reducing the need to re-enter your choices each time you log in.
• Security Cookies: Help detect and prevent fraudulent activity, enforce session timeouts for inactive accounts, and support the integrity of the login process.

4.3 Most modern mobile browsers allow you to manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the availability or functionality of certain platform features.

4.4 luck88 does not use cookies to track your activity across third-party websites outside of luck88.im, and does not share cookie-derived data with advertising networks.

5.Data Security

5.1 luck88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

5.2 Our security measures include, but are not limited to:

• 256-bit SSL encryption for all data transmitted between your device and the luck88 platform.
• Secure, access-controlled server environments with regular security audits.
• Bcrypt or equivalent one-way hashing for all stored passwords — plaintext passwords are never stored.
• Two-factor authentication (2FA) availability for player accounts where supported.
• Automated monitoring for unusual account activity, including logins from unrecognised devices or locations.
• Strict internal access controls limiting staff access to personal data to those with a defined operational need.

5.3 While luck88 takes all reasonable steps to protect your data, no method of electronic storage or internet transmission is completely secure. We encourage all players to use a strong, unique password for their luck88 account and to keep their login credentials confidential.

5.4 In the event of a data security incident that affects your personal data, luck88 will take prompt action to contain the incident and will notify affected players in accordance with applicable obligations.

6.Data Retention

6.1 luck88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required to comply with applicable legal, regulatory, or record-keeping obligations.

6.2 The following general retention guidelines apply:

6.3 Where you request deletion of your personal data (see Clause 7), luck88 will assess whether a legitimate legal basis exists to retain any portion of the data before actioning the request.

7.Your Privacy Rights

7.1 As a player using the luck88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the luck88 support team via live chat or by emailing [email protected].

• Right of Access: You have the right to request a copy of the personal data luck88 holds about you, free of charge, subject to reasonable verification of your identity.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require supporting documentation.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restrict Processing: You have the right to request that we limit the way we use your personal data in certain circumstances, for example while a rectification request is being reviewed.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also withdraw consent to marketing communications at any time through your account settings.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7.2 luck88 will respond to data rights requests within a reasonable timeframe, generally within 30 days of receipt of a verified request. Where a request is particularly complex or voluminous, we may extend this period and will notify you accordingly.

8.Minors & Age Restriction

8.1 luck88 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21.

8.2 If luck88 discovers or is notified that personal data has been collected from an individual under 21, we will take immediate steps to close the relevant account, delete the associated personal data, and where applicable, reverse any transactions conducted through that account.

8.3 Parents and guardians are encouraged to monitor the online activities of minors in their care and to use parental control software to restrict access to gambling platforms where appropriate.

9.Changes to This Privacy Policy

9.1 luck88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The revised Policy will be published on this page with an updated effective date.

9.2 Where changes are material — meaning they significantly affect your rights or the way we handle your data — we will notify you directly via your registered email address or through a prominent in-platform notification, giving you reasonable opportunity to review the changes before they take effect.

9.3 Your continued use of the luck88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.

9.4 We encourage all players to review this page periodically to stay informed about how luck88 protects and manages your personal data.

10.Contact & Privacy Enquiries

10.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data luck88 holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 through the luck88 platform in Bangladesh Standard Time (BST, UTC+6). This is the fastest way to reach our support team for privacy-related matters.
• Email: [email protected] — please include "Privacy Request" in the subject line and provide your registered username and a description of your request.

10.2 We aim to acknowledge all privacy enquiries within 2 business days and to resolve them fully within 30 days, depending on the complexity of the request.